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Refund policy

Refund & Return Policy

At Iznora, we stand behind every product we sell. If you’re not 100% satisfied, we offer a 30-day money-back guarantee from the date of delivery.

How to Request a Return

  1. Email us at support@iznora.com within 30 days of receiving your order. Include your order number and reason for return.
  2. We’ll send you a return label and detailed instructions within 24 hours.
  3. Pack the item securely in its original packaging with all accessories included.
  4. Drop off the package at the nearest carrier location.

Refund Timeline

Once we receive and inspect your return, refunds are processed within 5–10 business days back to your original payment method.

Eligibility

  • Item must be unused, undamaged, and in original packaging.
  • All accessories, manuals, and free gifts must be included.
  • Custom or personalized orders are non-refundable unless arrived defective.

Defective or Damaged Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, incomplete, or incorrect, you must contact us at support@iznora.com within 48 hours of delivery (delivery is confirmed by the carrier's tracking) with clear photos or video showing the issue, so that we can evaluate it and make it right. Claims for damage, defects, or wrong or missing items reported more than 48 hours after delivery cannot be accepted for refund or replacement, as we are unable to verify the condition of the item after that time. This 48-hour window applies to condition and damage claims only; it does not affect your right to return an unused item in its original packaging within the 30-day window described above, or any statutory rights such as the EU 14-day cooling-off period.

Return Shipping

  • Customer covers return shipping for change-of-mind returns.
  • Iznora covers shipping for defective or wrong items.

Questions? Contact us at support@iznora.com — we reply within 24 hours.